At Catfish & Tater Boutique, we want to make sure you are happy with your purchase.
Be sure to look over your order as soon as you receive it + let us know if you have:
1. The wrong merchandise
2. A defective item
3. A missing item
4. Any other issues
Please contact us at firstname.lastname@example.org within 3 business days so we can make sure to get everything taken care of for you as quickly as possible. If items are defective, please include a picture of the damage in your email so we can review. Thanks!
RULES + REGS FOR RETURNS:
* All returns MUST BE RECEIVED within 14 DAYS of the date you receive your order.
* Items can be returned for STORE CREDIT ONLY. We cannot issue refunds.
Your store credit will be issued in the form of a gift card that will be sent via the email you provided during the order process.
* Returned items must be unworn, unwashed + unaltered with TAGS ATTACHED.
Items that smell of cigarette smoke, laundry detergent or have visibly been worn will NOT BE ACCEPTED. These items will be shipped back to the customer at their expense. NO EXCEPTIONS.
* Original shipping costs will not be refunded on returned items unless there was a mistake on our end. Return shipping cost is the responsibility of the customer.
* Anything purchased at a discounted price is considered FINAL SALE and cannot be returned. ALL sale items, Hats, Headbands, Jewelry, Leggings, Camis & Bralettes are FINAL SALE.
* Include your RETURN FORM + ORIGINAL RECEIPT for the items you wish to return. A receipt MUST be present.
* Please allow 5-7 business to process your return once we receive it at our office.
How do I make a return:
1. Fill out the RETURN FORM + add to the package.
2. Include the original receipt in the package.
3. Don’t forget your merchandise.
Please ship ALL returns to this address:
Catfish & Tater Boutique
14 W. Kansas St
Liberty, MO. 64068
We will do our best to process your order ASAP, but please allow 5 to 7 business days for your store credit to be issued via email. This info will be sent to the email address used you originally used to place the order.
IN STORE RETURNS:
We accept returns or exchanges for store credit (NO REFUNDS) for merchandise purchased online & picked up IN STORE. We will accept your return of unworn, unwashed, unaltered merchandise with TAGS ATTACHED within 14 days of the original purchase date. A receipt MUST be present to complete the transaction. You may either exchange the item(s) or receive store credit for the amount of the merchandise returned.
It’s that magical thing that allows you to purchase things in the future! Here are some things to remember about your store credit issued:
* Your store credit does not expire.
* If the item you want to purchase is more than the amount of your store credit, you will be able to add an additional payment method for the difference. Go ahead & buy it - It’s worth it!
SHIPPING POLICIESHOW DO WE SHIP:
All packages are shipped through USPS (United States Postal Service). International packages are also shipped via USPS for an additional charge.
WHEN WILL MY PACKAGE BE SHIPPED:
Items will be shipped within 5 business days from original order date. MOST packages within the continental US will arrive within 1-3 business days once items are shipped. Tracking information is provided via email to the customer once the order has shipped.
LOST OR STOLEN PACKAGES:
We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at the customer's expense. We are not responsible for refunding or replacing shipments from packages shown as delivered. We will supply order and tracking information for the customer to provide to the U.S. Postal Service to file a claim.